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According to The Daily Mail, Alaska Airlines policy allows “up to two pets of the same species and similar size may travel in the same carrier,” but only if “no body parts protrude from the carrier and the animals are not in distress.” Airline employees determined that Compton’s cats were simply too large to safely travel together in a single carrier placed under the seat.
Staff members expressed concern not only for policy compliance, but for the animals’ well-being. Allowing oversized pets to travel in cramped conditions could put them at risk during the flight—something the airline is responsible for preventing.
Rather than accept the explanation, Compton became increasingly confrontational.
“Why are you the one to decide that I can’t take my cat on the plane right now?!” Compton yelled.
She continued her rant, insisting that the carrier she purchased was specifically intended for air travel and accusing staff of ruining her holiday plans.
“This bag is quite compatible. It goes on the plane, it fits on the plane. That’s why I bought this bag, specifically, so that I could fly home for Christmas,” she added. “And you’re not telling me I’m not going home for Christmas, because you don’t like that I have two cats.”
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Despite the escalating confrontation, one airline employee calmly reminded Compton that yelling would not change company policy. That message, however, only seemed to fuel her outrage.
“I’m not yelling,” she fired back. “You’re telling me I can’t go home for Christmas right now.”
She then attempted to emotionally manipulate the situation.
“You understand that? Do you understand that? I am about to start crying.”
The staff member held firm, explaining that individual passengers do not have the authority to override airline safety policies. That refusal triggered another outburst.
“Why are you ruining Christmas right now?!” She bellowed. “Your company doesn’t decide if my cats are comfortable or not.”
In the final moments of the video, the Alaska Airlines employee informed Compton that if she wished to travel with both cats, she would need to pay for two separate carriers—one for each animal—as required by policy.
After the footage spread rapidly online, Compton addressed the controversy herself in a social media post on Monday. She insisted she had done nothing wrong and claimed she would be receiving a refund.
“I’m viral! Here’s the info from the Alaska website- I did exactly as I always do while traveling with my cats,” she wrote. “And I was at the counter to pay for them, like I always do. Alaska just wanted me to pay for a second seat, yeah, no.”
She concluded by announcing the outcome.
“But I’m home with my cats. Refund on its way.”
While Compton appears satisfied with the final result, many viewers online sided with the airline, praising staff for remaining professional under pressure and enforcing rules designed to protect passengers, animals, and flight safety—especially during the busy holiday travel season.
