Crisis Mode: America’s Major Cell Providers Down!

Concerns about a possible cyberattack were raised this morning when tens of thousands of subscribers experienced outages in their mobile, internet, and home phone services.

Thousands of users were affected by outages that began at 4 am Eastern time and affected the Verizon, T-Mobile, and US Cellular networks. Cricket, an AT&T subsidiary, stated that 11,000 of its customers were impacted.

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AT&T customers accounted for the majority of the issues; complaints peaked at 31,931 at 4:30 am and escalated to 71,000 by 8 am.

AT&T encouraged customers to use Wi-Fi whenever feasible and said they are actively working to restore service.

We are aware of some customers being impacted by wireless service outages this morning. promptly bringing back service. Please call using Wi-Fi until the issue is addressed.

Phones stuck in SOS mode, which restricts calls to emergencies, have been reported by certain consumers. Furthermore, some 911 centers are not able to take calls.

PWC Alert: AT&T has reported that some 9-1-1 calls may not be received by the county. If your 9-1-1 call does not go thru, please call 703-792-6500 to report an emergency. An update will be sent once the problem has been resolved. https://t.co/NSZtJ2lze7

— Prince William County Police Department (@PWCPolice) February 22, 2024

We are aware of an issue impacting AT&T wireless customers from making and receiving any phone calls (including to 911).

We are actively engaged and monitoring this.

The San Francisco 911 center is still operational.

If you are an AT&T customer and cannot get through to 911,… pic.twitter.com/TUIEBkqmkI

— SAN FRANCISCO FIRE DEPARTMENT MEDIA (@SFFDPIO) February 22, 2024

CMPD is aware of a nationwide outage impacting AT&T cell phone customers this morning. Customers were briefly unable to contact 9-1-1. There are no disruptions to our call center’s ability to receive 9-1-1 calls. Service should be returning shortly.

— CMPD News (@CMPD) February 22, 2024

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