The U.S. Internal Revenue Service has presented a massive $80 billion investment plan to enhance customer service and tax enforcement. Almost 30,000 additional staff will be hired over the course of the next two years, and some innovative new technology will be used to expedite their job. This is a significant development that should make tax season simpler for all parties.
The Strategic Operational Plan for the tax agency is creating quite a stir. It’s understandable that everyone is watching them given the enormous $8.64 billion in funds allocated for the following two fiscal years. And that’s not all; according to the proposal, 8,782 additional workers will be assigned to work as enforcement personnel. Everyone is interested in how this will turn out since it is obvious that the agency means business.
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“The IRS is going to hire more data scientists than they ever have for enforcement purposes,” Wally Adeyemo, the U.S. deputy secretary of the Treasury, told reporters.
As per Reuters:
The IRS has hired 5,000 additional employees to work in taxpayer help centers, provide phone support, and process tax returns as part of an attempt to enhance customer service. In the upcoming months, these initiatives will be intensified with a focus on providing taxpayers with high-quality service.
The employment of customer service personnel will increase significantly over the next two years, with an astonishing 13,883 full-time equivalent employees, including new hires, set to join the workforce. This noteworthy development is the result of a thorough 148-page strategy that details the procedures required to accomplish this amazing achievement. Businesses committed to providing excellent customer service should take note—the market is going to become much more competitive!
While the IRS is hiring a number of new employees, it’s important to keep in mind that many of these new hires will be stepping into the shoes of the thousands of agency workers who will retire in the upcoming two years. Almost 4,700 enforcement personnel will be among those leaving, according to the people at the U.S. Treasury.
The agency’s technology infrastructure has been neglected for a decade due to budget cuts, largely brought on by the Republican-controlled House, but the climate-focused Inflation Reduction Act has lately offered a staggering $80 billion in funds to overhaul it. An important step in securing a more sophisticated environmental advocacy program for the future is the investment in modernizing the agency’s audit capabilities.
The new program tries to address the enormous “tax gap” issue in the US, which costs an astounding $600 billion annually. The IRS seeks to reduce this gap and urge everyone to pay their fair share of taxes by focusing on the lifestyles of the extremely wealthy. This action is a step in the direction of guaranteeing justice and openness in the American economy.
